Terms of service

This site is operated by [legal entity name], registered at [registered business address], trading as SNAPP.

“We” and “us” below mean that entity. “You” means whoever places the order. These terms cover this website and everything bought through it.

Adding things to a bag and paying is an offer to buy. The order exists once we send you a confirmation with an order number — that is the moment a contract is formed, not the moment your card is charged.

We may decline or cancel an order, refunding you in full, if:

• a batch fails and we cannot bake what you bought;
• the delivery address turns out to be somewhere we do not reach;
• a price or a product was listed wrongly and the error is obvious — a ₹749 slab of bark showing at ₹9 is a mistake, not an offer;
• we have good reason to think the order is fraudulent, or is being bought to resell.

A cancellation by us is always refunded in full, in cash, whatever stage it was at. That is separate from you cancelling, which is covered by the refunds policy.

• All prices are in Indian Rupees and include any taxes that apply to them.
• Delivery is shown separately before you pay — ₹79, or free above ₹549. See shipping.
• Payment is handled by Razorpay. Card, UPI, wallet and netbanking details are entered on Razorpay's side and never reach our servers — see the privacy policy.
• Prices change from time to time. The price you paid is the price of your order; a change afterwards never applies backwards.
• We do not offer cash on delivery. An order that is not paid for is not an order.

Everything is made to order and packed by hand. Nothing on this site is stock sitting on a shelf; buying is a pre-order, and we make it after you place it. When we cannot make a flavour it goes grey on the site and stays grey until we can. We do not take orders we cannot fill.

We will never quietly substitute a flavour for another one. If something becomes impossible after you have ordered, we ask you first, and refund you in full if the alternative does not appeal.

The photographs on this site are of the real product. It is made by hand, so your box will not be identical to a picture — the chips fall where they fall, and no two bark slabs snap the same way. That variation is the product, not a defect.

A cookie-fry box takes up to 5 dips because we make 5 dips. It is not a limit imposed for any better reason than that.

Ingredient and allergen details are being finalised. If you have an allergy, message us before ordering and we will tell you exactly what is in it.

Until that detail is published here, we will not print an ingredient or allergen list we cannot stand behind, and you should not treat the absence of one as an all-clear. Ask us before you order — for your specific items, for anybody you are feeding — and we will confirm it in writing. If we are not certain of an answer, we will tell you that too.

Once a box has been handed to you, how it is stored is yours to control. Keep it cool and dry, and out of direct sun. It is made to order rather than made to sit, so it is at its best soon after it arrives. We cannot be responsible for food kept outside those conditions.

None of this affects your rights under the Food Safety and Standards Act, 2006 or the Consumer Protection Act, 2019. If something we sold you was genuinely unfit to eat, that is on us and we will say so.

You need to be 18 or over and using a payment method you are entitled to use. If you are younger than that, get someone who is not to place the order.

Where we deliver, when, what it costs and what happens if nobody is home are all set out on the shipping page, and that page forms part of these terms. In short: we make your order after you place it, and aim to have it with you within 2–3 days.

That is a target we work to, not a guarantee against a flood or a strike — §13 covers the days neither of us controls, and you are never out of pocket for one.

Responsibility for the food passes to you when it is handed over — to you, or to anybody you asked us to leave it with.

The full policy lives on the refunds page and also forms part of these terms. In short: cancel free in the first few hours for a full cash refund, and once we have started making your order it becomes a full-value credit instead, because the ingredients have been bought and the food is perishable.

• One code per order unless we explicitly say otherwise.
• Codes have no cash value and cannot be applied after you have paid.
• Festival offers run for the dates stated on them. When the window closes, it closes.
• We can withdraw a code, or refuse it on a particular order, if it is being used in a way it was obviously not meant for.
• Hamper contents are as listed. Where a hamper says “your pick”, your choices are taken at checkout and cannot be changed once we have started making it.

If you give us another person's name, phone number and address so we can deliver to them, you are confirming you are entitled to share those details with us. We use them to deliver that order and nothing else — we do not add a gift recipient to any mailing list.

Handwritten notes are copied out exactly as you type them. We will not write anything abusive, and if a message crosses that line we will contact you rather than send it.

The SNAPP name, the logo, the product photography, the words on this site and Chip himself belong to us. Please do not use them commercially, resell our product as your own, or pass our photographs off as pictures of something you made.

Posting a picture of your own box, tagging us, and telling everyone what you thought is not only allowed, it is the entire reason this business exists. If you send us or tag us in a photo, we may reshare it with credit — tell us to take it down and we will, no explanation needed.

We are responsible for the food we sell you: if it arrives damaged, wrong, unfit to eat or not at all, we replace it or refund it as set out in the refunds policy.

Beyond that, our total liability for any order is limited to what you paid for that order. We are not liable for indirect or consequential losses — a party that went differently than planned, a missed occasion, travel costs to collect a box.

Nothing in these terms limits liability for death or personal injury caused by our negligence, for fraud, or for anything else that cannot be limited under Indian law. Your statutory rights as a consumer stand regardless of what this page says.

Floods, power cuts that outlast the freezer, a city-wide shutdown, a strike, an illness in a two-person kitchen. When something like that stops us making or sending your order, we tell you as soon as we know, and you choose between a new date and a full refund. We do not charge you for a box that did not happen.

We update this page when the business changes — a new city, a new payment method, a policy we got wrong. The version that applies to your order is the one that was live on the day you placed it, and the date at the top tells you which that was.

These terms are governed by the laws of India. Any dispute goes to the courts at [jurisdiction city], India.

Before it ever gets that far, please message us. In the entire history of this business every problem has been solved on WhatsApp within a day.

Order problems, food-safety concerns and anything you want in writing all go through the contact page. We answer every one of them ourselves.